Know your customer. This business basic has been turbocharged by digital streamers like Netflix, which is able to track its customers’ every move — their searches, pauses, replays and abandonment ...

Jason Ballard is a certified business and executive coach located in Louisville, Kentucky. He is the President of Soar Higher Coaching. Decision making sits at the center of leadership. Every growth ...

Most people regard bank runs as a thing of the Depression-era past, but in 2023, several U.S. financial institutions failed when they experienced unexpected runs on deposits. Taking notice, leaders at ...

Have you ever stared at a massive spreadsheet, unsure how to turn that sea of numbers into something meaningful? You’re not alone. Despite Excel being one of the most widely used tools in the world, ...

A planner walks into a morning operations meeting with three dashboards open. One shows excess inventory, another signals potential stockouts, and a third highlights rising logistics costs. Each is ...

In pet genetics, cancer research, and beyond, Charlie Lieu, MBA ’05, SM ’05, has spent her career harnessing massive data sets to make the world better for everyone. A photogenic green-eyed Russian ...

Operational and analytical IT systems have always needed lots of data. But the wave of artificial intelligence applications and AI agents now being developed and put into production are pushing the ...

Basic AI copilots are great for tasks, but if you want real business results, you need AI agents that can actually coordinate enterprise decisions.