Given the broad use and relative importance of service-level agreements (SLAs) in a variety of contexts, in this blog post, we provide an overview of the basics of SLAs and what they should address.

Equipment distributors and similar companies in the business of selling or leasing equipment, machinery and hardware that require upkeep often augment their sales and financing activities with service ...

Before you sign on the dotted line and commit to an ASP, be sure you know exactly what kind of service you'll be guaranteed You've heard the application service provider (ASP) hype, and you're finally ...

Many IT administrators aren’t comfortable handing over control of the most critical security components of their infrastructure. But in recent years, security outsourcing has become a popular and ...

Vard Electro, a subsidiary of the Fincantieri-owned Vard Group, entered into a three-year service level agreement (SLA) with Aker QRILL Company, a leader in krill harvesting. The contract covers a ...