A month ago, we reported on the state of the multichannel customer experience. Despite brands' ability to create a presence across mobile, social and desktop channels, a Zendesk survey found that a ...

DigitalOcean is warning customers that a recent MailChimp security breach exposed the email addresses of some customers, with a small number receiving unauthorized password resets. The company says ...

Email marketing firm MailChimp disclosed on Sunday that they had been hit by hackers who gained access to internal customer support and account management tools to steal audience data and conduct ...