You just landed on the homepage of a website you wanted to explore when, suddenly, someone pops out of nowhere wanting to “help” you. A chat box in the lower right-hand corner of the screen appears — ...

Live chat is a feature that makes your website more informative and engaging to visitors. It helps you differentiate yourself from the competition, giving prospects and customers a more interactive ...

Opinions expressed by Entrepreneur contributors are their own. While most businesses have a contact form on their website, they lack a live chat feature that offers users instant answers to their ...

AI-generated live chat summaries and channel QR codes are currently being tested on the YouTube platform. Credit: Sheldon Cooper/SOPA Images/LightRocket via Getty Images There are some new features ...