Large language models turned natural language into a programmable interface, but they still struggle when the world stops ...

CX software provider Genesys unveiled Genesys Cloud Agentic Virtual Agent, positioning it as the industry’s first agent built ...

Study of 11 LLMs shows they rarely refuse to answer, even when they probably should Artificial intelligence chatbots can be ...

Over half of U.S. adults are using large language models (LLMs)—such as ChatGPT, Gemini and Copilot—in some capacity. Whether ...

The rise of large language models (LLMs) has been nothing short of spectacular. In just a few years, companies have integrated them into everything—from chatbots to document processing to data ...

RIT and Georgia Tech artificial intelligence experts have developed a framework to test hallucinations on ChatGPT, Gemini, ...

Studies in Rwanda and Pakistan reveal real-world utility of chatbots in underfunded clinics, and not just in benchmark tests.

What if you could demystify one of the most fantastic technologies of our time—large language models (LLMs)—and build your own from scratch? It might sound like an impossible feat, reserved for elite ...

By Priyanjana Pramanik, MSc. Despite near-perfect exam scores, large language models falter when real people rely on them for ...

Subtle shifts in how users described symptoms to AI chatbots led to dramatically different, sometimes dangerous medical advice.