If a top-notch customer support program is high on your list of features when buying a new computer, you should be looking at a Mac, according to a new ranking. Laptop magazine's Tech Support Showdown ...

Apple has long been known for its great customer support — and that’s confirmed once more in a new ranking of customer service among top laptop makers. The Laptop Mag rankings pit 11 of the major ...

Staples on Tuesday launched a three-tiered set of computer tech support plans. The retailer said that its Total Support Plans are designed to support customers dealing with unexpected tech troubles, ...

Laptops: It's All About Apple There aren’t many laptop vendors in the running for tech support and repair awards this year; just the four biggest PC brands in the USA. Many smaller brands (like last ...

In an odd approach to trying to improve customer tech support, HP allegedly implemented mandatory, 15-minute wait times for people calling the vendor for help with their computers and printers in ...