Forbes contributors publish independent expert analyses and insights. Mark Settle is a seven time CIO and the author of two books on IT management. Perhaps Sam Altman is right. Perhaps agentic AI ...

As technology continues to evolve, so does the future of service operations and in particular how knowledge can improve productivity and knowledge worker outcomes. Advancements in natural language ...

In 2023, two major themes shaped much of the coverage of generative AI: Its unique capabilities in customer experience (CX) and unified communications (UC) and how enterprises should protect their ...

DeepL Agent now available - transforming knowledge worker productivity and automating the modern workplace DeepL Customization hub centralizes all language requirements to reduce cost and friction in ...

HOUSTON--(BUSINESS WIRE)--A new APQC study found that the average knowledge worker spends only 30 hours out of a 40-hour week on productive work, resulting in lower job satisfaction and greater ...

Group of consultants tested with AI. Watercolor image by Ralph Losey using Visual Muse: illustrating concepts with style. The 244 high-level BCG consultants were a diverse group who volunteered from ...

While most knowledge workers say they are well-equipped to work from home, many feel hybrid working makes their job more difficult. A Censuswide survey for Scalable Software, based on a poll of 2,000 ...

It's been nearly a year since generative artificial intelligence (GAI) emerged as a transformative force in the technological landscape, and its progress shows no signs of stopping. Since the first ...

According to the Ark Invest Big Ideas 2025 report, agents will increase enterprise productivity via software. Companies that deploy agents should be able to increase unit volume with the same ...