As artificial intelligence (AI) continues its meteoric rise, the role of knowledge management (KM) in contact centers is gaining prominence like never before. Knowledge and knowledge management ...

This year may see knowledge management more directly intersect with law firms’ growing adoption of artificial intelligence, ...

AUSTIN, Texas--(BUSINESS WIRE)--M-Files, a global leader in information management, today announced that the company has been named to the 2022 KMWorld AI 50 list, honoring companies that empower ...

Knowledge management has been around for decades. The promise of AI innovation in knowledge management lingered on the fringes for years — the application of AI was just outside of possible and not ...

Google has hinted that it could create an extremely powerful corporate knowledge management or information management platform by integrating products such as its search appliances with its other ...

Apple needs an IT Knowledge API. It gives device management service vendors official support data to power accurate, ...

NEW YORK--(BUSINESS WIRE)--Yext, Inc. (NYSE: YEXT), the Answers Company, today announced that its Answers Platform has been named by KMWorld as a Trend-Setting Product of 2022. The annual list ...

Google has hinted that it could create an extremely powerful corporate knowledge management or information management platform by integrating products such as its search appliances with its other ...

Anand Subramaniam is SVP Global Marketing for eGain Corp. eGain’s solution automates digital-first customer engagement for global brands. Working as a contact center agent was never for mere mortals.

As more call centers use knowledge management software, Frost & Sullivan projects that revenues for vendors in this field will rocket to $1.6 billion by 2007 from $123 million in 2000. Frost & ...

KMWorld has more than 25 years of market coverage experience and is a premier resource for advice and direction on solutions and strategies in knowledge, content, and information management. In July, ...