One of the most important aspects of customer engagement is self-service. Customers are willing to pay more for a positive customer experience, according to 86% of customers. Therefore, along with ...

Forbes contributors publish independent expert analyses and insights. Tony Bradley covers the intersection of tech and entertainment. Information can be both a blessing and a curse. While access to ...

Knowledge management is often categorized as an IT solution in the form of intranets, wikis, forums, community spaces and other web 2.0 collaboration tools. And while addressing knowledge management ...

Successful knowledge management means everyone wins. The company runs more efficiently, and employees boost their value to the company when they share information. “Your most precious possession is ...

Dedicated, standalone knowledge management platforms may be taking a back seat as legal departments look to capture data at the source. And in the age of remote working, that source may increasingly ...

Small Business Economics, Vol. 21, No. 4, Special Issue of Selected Papers from the XIV European Research into Entrepreneurship (RENT) Workshop in Prague, November 2000 (Dec., 2003), pp. 397-408 (12 ...

American enterprises are experiencing a “brain drain.” Not because people are leaving the country—the traditional meaning of the term—but because of job turnover as employees retire or contracts end.

Organizations with effective problem-solving techniques mostly use knowledge transfer and communication in an informed and more natural way. The downside of his approach is that employees and teams ...

While dedicated knowledge management solutions may have lost their momentum, in-house teams are still able to organize and track their employees knowledge using document management and collaboration ...