Anand Subramaniam is SVP Global Marketing for eGain Corp. eGain’s solution automates digital-first customer engagement for global brands. Working as a contact center agent was never for mere mortals.

3. Timeliness and currency: Outdated information undermines AI performance. In fast-changing fields, models that rely on ...

In the rapidly evolving landscape of healthcare technology, ensuring patient safety remains a paramount concern. By harnessing innovative technologies such as AI, data analytics and digital health ...

RALEIGH, N.C., Feb. 10, 2022 (GLOBE NEWSWIRE) -- With challenges in Digital Transformation (DX) and Operational Risk Management reaching critical levels in most business environments, Hatha Systems ® ...

Rather than wax philosophical about what knowledge is, let’s let it be any information that can further an organization’s goals. If managing IT can be compared to herding cats, managing knowledge is ...

Business leaders intent on fostering innovative cultures must differentiate between knowledge management and knowledge assembly. One involves systems, data, and collaboration; the other, insights, ...

Every now and then, an idea or concept takes the productivity nerds of the internet by storm. We get so obsessed that it breaks through to the mainstream, and you can’t seem to go anywhere online ...

Management information systems (MIS) is a discipline that sits at the intersection of the business and computing disciplines. MIS is an increasingly important discipline as it supports organizations ...

What is enterprise service management? Enterprise service management (ESM) is the practice of applying IT service management (ITSM) principles and capabilities to improve service delivery in non-IT ...

Lecturer and Research Fellow: Department of Environmental and Occupational Studies in the Faculty of Applied Science, Cape Peninsula University of Technology Dr. Benett Siyabonga Madonsela received ...