Everyone’s eyes are on an AI future, but a quick look at ServiceNow’s history helps us to better understand where it’s headed. On the first morning of ServiceNow’s annual user event in Las Vegas this ...

At its Knowledge 2025 event last week, ServiceNow unveiled a new AI-powered CRM platform and an increased focus on the CRM market that challenges traditional approaches and established leaders.

Enterprise workflows are undergoing a dramatic shift as AI integration has accelerated. Expect to see that momentum build at this year’s Knowledge conference, especially with heavy hitters such as ...