Forbes contributors publish independent expert analyses and insights. Mark Settle is a seven time CIO and the author of two books on IT management. Perhaps Sam Altman is right. Perhaps agentic AI ...

Sirjad Parakkat is the VP of Engineering for Ivanti, leading the IT Service Management, Lines of Business and Platinum Engineering Group. Too much of a good thing? That’s what it feels like when ...

How much does it cost an organization when "people don't know what to do?" When “how to” knowledge is not managed properly big problems can easily ripple through an entire organization and can prevent ...

Legal Tech's Predictions for Knowledge Management in 2025 A look at how experts see knowledge management evolving up in 2025, from the potential opportunities it faces in the age of gen AI, to the ...

According to the Ark Invest Big Ideas 2025 report, agents will increase enterprise productivity via software. Companies that deploy agents should be able to increase unit volume with the same ...

While many organizations attempt to solve knowledge management problems by adding new technologies, the real solution lies in getting back to basics. It is now more than 20 years since the first ...

Effective knowledge management is crucial for successful AI. Here’s how organizations can optimize to improve AI-enabled customer service interactions. Organizations everywhere are understandably ...

Management consulting firm McKinsey argues, “Effective performance management systems [are] designed to help people get better in their work, and they offer clarity in career development and ...

Michael Whitaker, Administrator, Federal Aviation Administration, U.S. Department of Transportation, Washington, DC Kristin White, Acting Administrator, Federal ...