Oracle is one of the world's leading enterprise software vendors. Its data management system is ubiquitous in organizations worldwide. Its acquisition of InQuira, RightNow and Endeca, all in 2011, ...

Oracle is bringing new role-based AI agents to its Oracle Fusion Cloud Human Capital Management suite this week. These agents are designed to automate routine tasks and provide personalized support so ...

As technology continues to evolve, so does the future of service operations and in particular how knowledge can improve productivity and knowledge worker outcomes. Advancements in natural language ...

The rapid pace of advancements in AI technology is truly stunning. Anyone expecting the interest in—or possibly the obsession with—the various iterations and implementations of of generative AI (GenAI ...

Business leaders intent on fostering innovative cultures must differentiate between knowledge management and knowledge assembly. One involves systems, data, and collaboration; the other, insights, ...