Picture this: A support team member knows the information they want exists; they just can’t find it. To get a customer the answer they need, the agent spends an inordinate amount of time looking for ...

Amidst the continuous global disruption of the last 2 years, businesses across many sectors—from high-tech to finance to e-commerce and more—have actually been thriving. They’re tenaciously pursuing ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. In this episode, Thomas Betts chats with ...

According to the Ark Invest Big Ideas 2025 report, agents will increase enterprise productivity via software. Companies that deploy agents should be able to increase unit volume with the same ...

The insurance industry runs on information. Every policy, claim, risk assessment and customer interaction depends on access to timely, accurate and well‑organized knowledge. Yet it’s an industry where ...

How Xerox got its engineers to use a knowledge management system Your email has been sent Xerox found a way to cut costs and share institutional knowledge with a knowledge management system that gives ...

TURIN, Italy--(BUSINESS WIRE)--Storm Reply, the Reply Group company specialising in innovative cloud-based solutions and services, is supporting car manufacturer Audi to improve its internal knowledge ...

Given the rate at which today’s technology is constantly improving and developing, the importance of thorough, accurate documentation and training cannot be overstated. After all, data centers house ...

FORT LAUDERDALE, Fla. -- Since its inception more than a year ago, milWiki has surpassed more than 37,000 users, 10,000 pages, and 4,000 individual articles and remains under pilot to become a ...