Originally published by Bernard Marr on LinkedIn: IT Service KPI Examples: How Do You Measure IT Service Delivery? The benefits of measuring IT service delivery are clear. If you resolve a customer IT ...

All businesses, from startup coffee roasters to billion-dollar e-commerce companies, are vested in tracking their progress, figuring out what works and fixing what doesn’t. That’s where Key ...

As a carrier with enough units that you hire an internal dispatch team, understanding how to measure their performance is critical. If your dispatcher is only focused on picking loads and calling ...

Many organizations use key performance indicators, or KPIs, to set goals and track the progress of their operations. For some organizations, the process of measuring data serves as an exercise in ...

For decades, industrial success was measured through a narrow set of financial and operational key performance indicators ...

Levasseur, R. (2025) Decision Myopia: The Problem with KPIs—A Management Decision Making Perspective. Open Journal of Business and Management, 13, 3484-3490. doi: 10.4236/ojbm.2025.135186 .

Trust is a key, board level KPI for just over a fifth (22%) of brands, while almost half (49%) claim to measure trust in some form, according to new research from the IPA and Financial Times (FT). The ...

Originally published by Bernard Marr on LinkedIn: IT Service KPI Examples: How Do You Measure IT Service Delivery? The benefits of measuring IT service delivery are clear. If you resolve a customer IT ...