Management systems for DevOps have grown in popularity over the years, as many organizations have brought software developers, IT and DevOps under a single roof. Software platforms like Jira Service ...
Information technology service management (ITSM) gives IT teams a structured system to improve IT services delivery, efficiency, and quality. The term “service” here can mean anything from managed IT ...
In the April 2017 issue, I wrote about how to use ticketing systems as a sysadmin to organize your tasks better. In that article, I made a brief reference to the fact that I've integrated some of my ...
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