J.D. Power is sharing the results of its latest study regarding auto insurance. It involves customer satisfaction with the claims process. On the bright side, auto insurance rates are finally starting ...
TROY, Mich.--(BUSINESS WIRE)--Auto insurance rates have finally started to decline from the near-record highs of 2024, but customers are still feeling the sting of several years of sky-high insurance ...
TROY, Mich.: 14 May 2025 — More than half (57%) of auto insurance customers have actively shopped for a new policy in the past year, the highest shopping rate ever recorded by J.D. Power, and that’s ...
WEST TRENTON, N.J., Oct. 1, 2025 /PRNewswire/ -- NJM Insurance Group (NJM) has been certified by J.D. Power for providing "An Outstanding Auto Claims Experience" for Personal Lines customers. For the ...
“Whether it’s conscious or subconscious, when agents don’t feel valued, they will look to take their business elsewhere.” Craig Martin, executive director of insurance intelligence at J.D. Power, ...
Rate decreases slowly reaching customers: After auto insurance rates peaked near record highs in April 2024, they steadily declined during the remainder of the year and into 2025. Many insurers have ...
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