In 2006, the state of Utah started to consolidate its IT services under the newly formed Department of Technology Services (DTS). Since then, DTS has been working to provide better service to its ...

Dartmouth-Hitchcock, a nonprofit health system with hospitals and clinics throughout New Hampshire and Vermont, had 12 different siloed IT service management systems for different application teams, ...

Founder-led InvGate offers a leading, modern, and cost-effective SaaS solution to streamline and automate IT operations for enterprise and mid-size companies Invested capital will be used to ...

What is IT management software? IT management software is software that helps companies manage all aspects of an IT infrastructure. This broad category includes all the software that controls and ...

ServiceNow and Salesforce are two common tools for IT service management (ITSM) needs. The biggest difference is that ServiceNow was built for the IT operations side of the business, whereas ...

As a security professional, IT service management can be your best friend. Service tickets indicate a regular, defined process that your organization’s IT team follows. As security officer, you need ...

(MENAFN- Emirates News Agency (WAM)) Dubai Electricity and Water Authority, DEWA, has received ISO/IEC 20000-1:2011 certification, which is based on the third edition of the Information Technology ...

IT assets are software, hardware or cloud resources that help businesses run their operations. Managing these assets efficiently is crucial for optimizing productivity, reducing costs and ensuring ...

Acting Energy Department CIO said it’s time to realize what’s possible through IT service management. (Credit: iStockphoto.com) Acting Energy Department CIO Don Adcock is serious about service, be it ...

Science Applications International Corp. has won a potential 10-year, $757.4 million recompete of a contract to help the Army operate a software platform and management system for enterprise IT ...