At Presbyterian Healthcare Services, CIO Julie Bonello is leading her IT team to embrace a new operating model that supports the Albuquerque, N.M.-based health system’s refined digital optimization ...

As we move deeper into AI transformation, there is a growing tendency to focus on the obvious productivity gains. Generative ...

If you’ve been around long enough to see a few CRM projects come and go, then you have probably noticed a pattern. Technology changes, the logos change, and the dashboards look shinier every few years ...

Your engineering team ships weekly, but somehow pricing changes still take months. That gap stems from structural issues, and it reflects how most software companies were built: to monetize access, ...

This blog explores the strategic importance of Target Operating Models (TOMs) in regulatory compliance and transformational change. Many people are aware that financial institutions are currently ...

When undergoing an IT operating model transformation, focus on three key areas to ensure success: process, governance and culture. Gartner's Lily Mok explains why your organization must redesign ...

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