The MarketWatch News Department was not involved in the creation of this content. Analysis of 50,000+ help desk tickets reveals that AI automation delivers 16x faster resolution times ARLINGTON, Va., ...

A typical day in the life of a service desk agent used to be spent sifting through phone calls and emails, which inundate queues and slow down resolutions. This quickly depreciates the experience both ...

A six-step framework for building a production-ready AI agent that handles those repetitive tasks you don’t want your IT team spending their days on. Help desks need help. But many of the agents ...

Dmytro Lazarchuk is a co-founder and CEO of Relokia with over eight years of experience in digital marketing and data migration services. According to Forbes Insights, 89% of executives at ...

A new report from Splashtop shows that IT support is under a great deal of pressure when it comes to working through support tickets for a number of reasons. The fallout and constant adjustments to ...

For too long, the help desk has been a secondary priority in IT. Find out how the help desk has changed and how to optimize it. The MIT Sloan Management Review says that “the 21st-century CIO must ...

AI automation resolves tickets 16x faster. Help desks with heavy AI automation (75-100% of work automated) resolve tickets in a median of 4.4 hours. Without automation — where human agents handle the ...