For too long, the help desk has been a secondary priority in IT. Find out how the help desk has changed and how to optimize it. The MIT Sloan Management Review says that “the 21st-century CIO must ...

"Everyone asks whether AI will make IT faster. The answer is yes — but not where people think," said Matt Peters, Co-Founder and CEO of Fixify. "First response times are identical with or without ...

Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

Expanding an IT team or investing in certifications to provide an operational IT service like help desk may not make sense when the investment in IT talent is needed for strategic projects instead.

As businesses develop their IT budgets for 2023, with the specter of an economic slowdown looming, artificial intelligence (AI)-related projects will figure prominently in the discretionary spending ...

For the second week in a row, SolarWinds has released a patch for a critical vulnerability in its IT help and ticketing software, Web Help Desk (WHD). According to its latest hotfix notice, the issue ...

Dmytro Lazarchuk is a co-founder and CEO of Relokia with over eight years of experience in digital marketing and data migration services. According to Forbes Insights, 89% of executives at ...

CHAMBERSBURG, Pa.--(BUSINESS WIRE)--GDC IT Solutions (GDC) has announced the asset acquisition of Global Help Desk Services, Inc. (GHDSi), a Connecticut-based outsourced IT service desk provider ...

At its most basic, a help-desk application letsusers create tickets that describe their problems.Technicians use this information tobegin to diagnose the problems, fix them andclose the tickets.

With in-person IT support now relatively rare, tech workers are under increasing pressure to support end-users and endpoint devices remotely — and they need better overall support and tools to do that ...