An interactive voice response (IVR) system runsaudio scripts on a computer connected to a telephone.Because a script can be programmed tooutput diverse verbal instructions and accept input fromany key ...

Lee Davis is a tech analyst who has been covering the document imaging industry for over five years. Currently, Lee is the Associate Director of Software and Scanners at Keypoint Intelligence, where ...

IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve customers better. Interactive Voice Response (IVR) systems are invaluable, creating ...

Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and your bottom line. Smart IVR refers to Interactive Voice Response (IVR) ...

In today’s fast-paced business environment, managing incoming calls efficiently can make the difference between delighted customers and lost opportunities. That’s where interactive voice response (IVR ...