This latest cloud service aims to improve the customer experience. Interactive Intelligence today announced the newest service for its multitenant PureCloud platform: PureCloud Engage, tailored toward ...
This article originally appeared in the December 2007 issue of Business Communications Review magazine. Most customer service executives spend a considerable amount of time thinking about the need to ...
The contact center infrastructure (CCI) market is a framework of physical and virtual resources, including equipment, software, and services, that enable customer service organizations to manage ...
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