Misunderstandings are a part of life. Everyone has a different perspective, lived experience, and set of biases that drive their actions — whether that’s their approach to grocery shopping or how they ...

"If one more person tells me I have a communication problem, my head is going to explode," Bart grumbled trying to contain his frustration. When I asked him to give me some context, Bart confided that ...

For years, possibly centuries, smart people have been teaching us the difference between intent and impact.* When I speak, I may intend one thing but what matters to you is how you receive what I say.