When bots break because a button moves, it’s time for smarter, goal-based automation that can see, think and recover like a ...

As organizations accelerate digital transformation, cybercriminals have kept pace. Today, bot traffic makes up more than half of all internet traffic, with malicious bots accounting for most of this.

CRM trends in 2025 will rely on artificial intelligence (AI) to move beyond hype and reshape customer relationships and experiences like never before. With innovations such as conversational AI and ...