TROY, Mich.: 26 Oct. 2023 — Long repair shop backlogs and lingering parts shortages have caused the average auto insurance repair cycle time to reach 23.1 days in 2023, up 6.2 days from 2022 and more ...

Most drivers stick with the same car insurance company for years, even when they're not particularly happy with the service. That's changing fast. A record 57% of auto insurance customers actively ...

TROY, Mich.: 11 June 2024 — With U.S. auto insurance rates up 11.2% on average during the past year—and insurers still losing an average of five cents on every dollar of premium they collect—sky-high ...

As we look ahead to 2025, the insurance industry is poised for significant evolution. Prioritising customer experience, leveraging collaborative ecosystems, and embracing digital-first strategies will ...