Most health insurance companies have plowed resources into self-service Web sites for their policyholders — Web site portals that display page after page of details on coverage. A handful even provide ...

Customer service. Insurance industry. If these two concepts don’t seem like they go together, maybe you haven’t thought it through. As a customer service consultant, I've long felt that the insurance ...

Insurance is essential across many different parts of life. It can also be hard to find. Here are a few key things to watch out for. Professional services are difficult to shop for. When it comes to ...