Industries thrive when there is just one standard to adopt. E-mail has become much more pervasive because of the SMTP protocol; the video industry grew quickly because VHS won out over beta; IBM ...

Mobile devices are everywhere, and most healthcare organizations are following the trend and adopting mobile devices at the point of care. In particular, clinicians at hospitals and healthcare ...

Internal business communication has come a long way in the past several decades. From passing physical memos around to internal phone systems to instant messaging, technology has changed the way ...

Customer conversations are getting harder, not easier. Users expect instant answers across chat, email, voice, and messaging ...

The Federal Trade Commission’s Bureau of Competition and the Department of Justice Antitrust Division released a joint statement reiterating document preservation obligations for companies and ...

Consider this scenario: You have your whole staff assembled for a planning meeting. People have their laptops and Blackberries to take notes and respond to urgent e-mails. Two employees in the back of ...

SAN FRANCISCO (Reuters) - Yahoo Inc., the world's largest consumer e-mail provider, on Monday said it has embedded instant messaging features inside its e-mail program, bridging a generational divide ...

A recent report from Burton Group, "Instant Messaging: It's Not Just Idle Chatter," has highlighted the necessity of creating policies to govern the use of instant messaging (IM) within a company.

America Online Inc. said it’s close to releasing an interoperable version of its instant messenging and ICQ real-time chat services. The Dulles, Va.-based Internet service provider filed a status ...

America Online Inc.’s enterprise instant messaging capabilities are now available directly through Peoplesoft Inc.’s applications, in a move designed to better tie users together in real-time ...

Finally, the feature everyone has been asking for: Gmail 👏 emoji 👏 reactions 👏. You can now reply to an email just like it’s an instant messaging chat, tacking on a “crying laughing” emoji to an ...