Highlands Ranch, CO /PRNewswire/ - Field Squared, Inc.™, the industry's first Field Service Management Process Automation Platform, has released its infographic: Three Benefits of Spatial Field ...

10 mind-blowing stats on why the today’s customer service looks a lot like yesterday’s. There’s a reason customer service professionals may have a sense of déjà vu. It’s because the issues they deal ...

The days when phone support and auto-reply emails ruled the service world are numbered. Text, social media, chatbot—the future of customer service is all digital, all the time. Because in an age when ...

More retailers are focusing on improving the customer service experience. In fact, 70% of retailers providing quality customer service said they’re using the feedback to “make strategic business ...

It’s hard to believe that 2013 is behind us. Now that the holiday season has just about come to an end, it’s time to think about how we will implement our customer service strategy in 2014. To help ...

Opinions expressed by Entrepreneur contributors are their own. Customer service can make or break your business. That’s why it’s more important than ever to make sure your company is providing the ...

Chatbots are everywhere these days. Sometimes you may not even know that you're chatting with one. So what does that mean for customer service agents—and for customers? According to an infographic ...

There are a variety of reasons a company would want to shift business or IT services from an in-house to an as-a-service model. A new research report from ZDNet's sister site, Tech Pro Research, ...

Resolving customer service issues quickly and in a single interaction is one way to win repeat business, but consumers today have a long list of demands when it comes to providing top-notch customer ...

Opinions expressed by Entrepreneur contributors are their own. Canadians are known to be a cheerful bunch. New Zealanders, too, seem to have an unthinkable gift for keeping cool in the face of crisis.

CHICAGO — Convenience stores are robbing restaurants of traffic, according to a recent report from market research firm Technomic, Inc. “We do see convenience chains thinking about food and beverage — ...