IMGCAP(1)]Like the Obama administration, accounting firms may want to focus these days on building more infrastructure. Sometimes that means strengthening their client relationship management and ...

Chapter 2 provides an introduction to the role CRM systems play in an organization, examines the anatomy of a CRM system and the type of CRM systems available, and looks at the CRM’s role as keeper of ...

CRM systems fail when they're not utilized correctly or when businesses choose the wrong CRM solution. Learn how to implement ...

With Covid-19 wreaking havoc among industries globally, it is more important than ever that businesses continue to understand their loyal customers and know how to attract newcomers. Central to this ...

When CRM implementations fail, it’s often because the product and its setup process are too complicated, time-consuming, and difficult for users to buy in. Did you know that anywhere between 50% and ...

Using a CRM system gives businesses the tools to improve their customer relationships, streamline their sales processes and leverage the platform to achieve success. Customer relationship management ...

It's 11 p.m. on a weeknight. You're at your desk researching customer relationship management (CRM) solutions for the third time this month. Your sales team is growing, customer information is ...

Telehealth has increased healthcare accessibility, leading to innovative technology use for better patient care coordination. Creative technology implementations include digital platforms for ...

Winning contracts and growing your business with government stakeholders requires a well-structured approach to managing critical data and relationships while streamlining workflows and aligning ...

Jeff Cerreto is a Productivity Solutions Specialist at CDW, focusing on Microsoft 365 and Google Workspace. He has a special focus around cybersecurity and helping organizations become better ...