Roughly two years ago we wrote a newsletter on the potential use of IT Infrastructure Library (ITIL) to, among other things, improve WAN management. ITIL was originally defined in the 1990s by the U.K ...

ITIL is growing in demand and some employers are paying a premium for certification and experience in the best practices methodology, but the first question is what exactly is ITIL and is it right for ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

There are myriad development philosophies, tools and media in the tech industry market dedicated to “proper” project management. The sheer volume can be overwhelming, and startup technology companies ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

What is a project manager? A successful project manager is in overall charge of the planning and execution of a particular project, and an IT project manager plays a crucial role in the day-to-day ...

This Information Technology Project Management Standard defines Information Technology Projects and sets the standards for managing these projects according to the best practices of the Project ...