In today’s world, where technology is central to every industry, it has become increasingly important to deliver software not only faster, but safer, in order to stay competitive. One of the markets ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Vivek Yadav, an engineering manager from ...

A monthly overview of things you need to know as an architect or aspiring architect. Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with ...

That's the question recently put forth by Gareth Daine, who quizzed some 25 industry experts and observers on whether the two methodologies clash, or are compatible. ITIL, originally known as ...

One of the biggest challenges every business faces is how to start merging greater control through information-technology service management, or ITSM, as well as greater change and evolvability of ...

“We aren’t doing ITIL or ITSM any more – we’re a DevOps shop now.”’ “ITIL is too slow and formal for us now.” “We’re far too process driven and formal to do DevOps – it won’t happen here.” It feels ...

A couple of years back, I had the privilege of working on a project that delivered ‘service desk’ services to the U.S. military. I came in as the owner of service design and, to be honest, at the time ...

Anyone working in IT has heard of DevOps. It's a phrase associated with giant cloud companies like Amazon, Netflix, and Salesforce. But DevOps also seems obscure, like a secret handshake that's hiding ...