IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...
Network management is a complex topic. In today's diverse networking infrastructure, the network has to handle more instances of unified communications, video, and virtualization. The role of the ...
Integrating two Incident and Change Management tools may not involve a great deal of effort, but each time an additional module is added in line with the roadmap, the cost of integration is multiplied ...
Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...
The best tools for change management are ones that ease the transition into change. Identifying the people who are receptive to change can be instrumental in the success of an initiative. Many of the ...
“Change and release control aren’t optional any more. You must have adequate control of IT changes in order to stay compliant with governmental and industry regulations,” says Larry Klosterboer, ...
The IT Infrastructure Library, a set of management best practices that has long been popular in Europe, finally is starting to make waves in the U.S. The IT Infrastructure Library, a set of management ...
“Change and release control aren’t optional any more. You must have adequate control of IT changes in order to stay compliant with governmental and industry regulations,” says Larry Klosterboer, ...
What is change management, why is it important for your business and how can you get started with it today? In my last article, I wrote about the need for customer experience professionals to not only ...
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