A seasoned small business and technology writer and educator with more than 20 years of experience, Shweta excels in demystifying complex tech tools and concepts for small businesses. Her work has ...
With over seven years of experience as a freelance technology writer and reporter, Tim Keary has a range of experience breaking down complex technologies into simple and accessible content. His work ...
On March 10 we described a compendium of management frameworks and concluded that the ITIL is the best of the bunch because it is most comprehensive and describes IT as a service. The March 17 post ...
What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...
The elements you need for network management, and why it matters. Maybe you're wondering why we need network management best practices. To start, all complex systems will have many different ways that ...
After years of neglect, organizations are investing in vulnerability management programs to address business risk. A dozen CISOs offer lessons learned and best practices. It was 2003, and I was giving ...
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