The two companies announce a deal that builds on an existing alliance, as Big Blue takes over the management of several Sprint call centers. Marguerite Reardon started as a CNET News reporter in 2004, ...

Editor’s note: LimeLight is a new feature from WRAL TechWire offering another means of publishing noteworthy news. Be sure to check out more LimeLight worthy news at this link. Janine Sneed, Vice ...

Editor’s note: Janine Sneed is the Global Vice President of IBM Customer Success. Current job openings are posted online. RESEARCH TRIANGLE PARK – Unlike Software Sales and Services, Customer Success ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. The offering is designed to incorporate artificial intelligence (AI) from ...

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...

DOVER, Del., June 6, 2023 /PRNewswire/ -- Chesapeake Utilities Corporation (NYSE: CPK) today announced that it has partnered with both SAP and IBM to implement a new customer solution, replacing and ...