Human-centered design is believed to have been born out of the Stanford University design program in 1958—when Professor John E. Arnold suggested that engineering design should be human-centered and ...

The Department of Veterans Affairs’ approach to human-centered design so far appears to have benefitted from remote evidence gathering, according to a user design leader at the department. Speaking on ...

Several designers have crowded into a non-descript office in downtown Los Angeles, watching with anticipation as people try out an early prototype of their latest creation. But these researchers, ...

Innovation in local government is often thought of in terms of efficiency or cost savings. But this focus leaves out an equally important one -- a focus on how residents experience government programs ...

User research and human-centered design consultant Robert Burack writes about how the City, County and their partners are using innovative methods to elevate services, improve internal performance and ...

Norman writes that “we have unwittingly accepted the paradigm that technology comes first”–in other words, we too often design without respect for the user and with too much reverence for technology.

Amaya Capellán was named CIO of the commonwealth of Pennsylvania by Gov. Josh Shapiro in late July, giving her about two and half months on the job so far — time she's spent getting to know her team ...

Motorola Solutions’ workforce might be 17,000-employees strong — including 2,500 alone in Chicago — but it’s a group just north of 150 teammates that work cross-functionally to drive significant ...

Customers have been frustrated, injured and even killed by confusing instructions, unclear operating procedures and poorly designed controls. In some cases, these interfaces and instructions were ...