Human-centered design is believed to have been born out of the Stanford University design program in 1958—when Professor John E. Arnold suggested that engineering design should be human-centered and ...

The content featured in this article is brand produced. Diana Rhoten smiles as she looks up at the ceiling of her New York home office. She’s paused in mid thought as she recalls the details of a ...

The design thinking process is a two-pronged approach that involves both empathetic ideology and a process that aims to find the best possible solution for gaps in the market or problems in a given ...

It’s safe to say that digital health tools, including electronic health records (EHRs), haven’t always sparked excitement and joy among clinicans and providers. There are no excuses for poor usability ...

A typical design process looks like this: You get a bunch of requirements based on incremental improvements to an existing product or service, build the new offer, and ship it out to the world and ...

The Department of Veterans Affairs’ approach to human-centered design so far appears to have benefitted from remote evidence gathering, according to a user design leader at the department. Speaking on ...

Human factors (also referred to as human factors psychology and human factors engineering) is an applied field of study that examines human abilities, limitations, behaviors, and processes in order to ...

This article is part of a VB Lab Insights series paid for by Capital One. Within any organization, various business functions vie for a seat at the elusive, and sometimes mysterious, “table.” It can ...

When I think about the topic of collaborations, one of my favorite quotes from Ray Dalio always pops into my head: “Great collaboration feels like playing jazz.” Of course, in this context, Mr. Dalio ...

Mia needed a new pair of noise-canceling headphones for her upcoming trip to Canada. She clicked a link, browsed the site, found what she liked and checked out in under three minutes. The package ...