Most of the communication workshops I facilitate focus on strategies to help people make greater impact with their words, mostly through effective keynotes and high-stakes presentations. Despite this ...

Forbes contributors publish independent expert analyses and insights. I’m a clear communications expert and Plain Language advocate. I work with people all the time who sound completely different when ...

The best way to start your email is to make an impact — choose a hook that talks directly to your target market’s problem. Your outreach is not just about sending emails. It is about sending the right ...

When you feel miserable, it’s hard to craft the perfect sick-day email. We’ve done the hard part for you, so all you have to do is copy, paste and fill in the blanks! Your head is throbbing, your ...

Hi again. Bumping this to the top of your inbox. Did you see my last email? I wanted to quickly check in. You're bound to get ghosted over email at least once in your career — and when you do, it can ...

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Business owners and sales professionals lament the poor response rates of their emails. Your subject line largely determines whether your email is opened. If the subject line doesn’t grab them, you ...