Especially in a down economy, customer experience (CX) is integral to your organization’s success. Wash away all the flash of new product add-ons, remove the bells and whistles of special deals, and ...

A digital twin isn’t just a digital lookalike of physical assets; it behaves like the real thing, reflecting everything from how a machine operates to how a city functions, all in real-time. Whether ...

Digital transformation is a hot topic today, but what does it mean for small businesses? Eric Lamarre, Kate Smaje, and Rodney Zemmel, senior partners from global management consulting firm McKinsey, ...

Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. Municipalities generate vast volumes of data, and digitally ...