What's in short supply for just about everyone these days? A sense of control and influence. Things might seem like they're increasingly out of our hands, impossible to understand let alone alter. But ...

How can you become a better listener? It’s not enough to hear what someone else is saying and take it in. You also need to make them feel heard, and that you empathize with what they’re going through.

Forbes contributors publish independent expert analyses and insights. Dr. Cheryl Robinson covers areas of leadership, pivoting and careers. Effective leadership is not just about strategy or ...