Unless you, dear reader, are a web-scraping software bot quietly pulling this text into a data-hungry LLM, you’re probably a human. And though you’ve likely never seen me in person, you have good ...

Brian Tuite is cofounder & CEO of Zenarate, a leader in developing top-performing customer-facing teams through AI Conversation Simulation. As someone who has spent decades in the contact center ...

Adam is a lifelong gamer who enjoys RPGs, action adventure games and a healthy helping of VR to boot. He has written for countless sites in the gaming medium, and you can find him playing the newest ...