The ServiceNow platform can be an engine for modernization if IT leaders and their teams take advantage of all it has to offer. Phil Goldstein is a former web editor of the CDW family of tech ...

ServiceNow is a $9 billion platform-as-a-service provider. Just about 20 years old, the Santa-Clata, Calif.-based company focused initially on IT service management, a strategic approach to managing ...

There are many in the tech world — Satya Nadella, for one — suggesting that major SaaS platforms will face obsolescence because of the increasing maturity of generative AI and agentic applications.

ServiceNow demonstrated some live examples on stage during its keynote this week at Knowledge 2023, which highlight the interesting interplay between process automation and generative AI. ServiceNow ...

Gretchen Alarcon, SVP and GM of Employee Workflows at ServiceNow, shares her experience of how customers are starting out with Generative AI and what she’s seeing on the ground. It has been over a ...

Calvin Hennick is a freelance journalist who specializes in business and technology writing. He is a contributor to the CDW family of technology magazines. Virginia State University’s previous IT ...

Join the event trusted by enterprise leaders for nearly two decades. VB Transform brings together the people building real enterprise AI strategy. Learn more A little over a year ago, using large ...