Picture this: It’s Black Friday 2027, and retail’s biggest “customer” isn’t a soccer mom hunting for deals or a Gen-Z trendsetter. It’s an AI agent representing 50,000 households, armed with ...

From internal tools for research, proactive cybersecurity monitoring or knowledge-sharing to public-facing tools that can answer common customer questions, recommend products and open up self-service ...

Everyone's talking about AI agents but most can't explain how they actually work. A friend texted me saying "I feel like nobody uses agents the way they're being hyped." She's right. The excitement ...