In recent years, knowledge graphs have become an important tool for organizing and accessing large volumes of enterprise data in diverse industries — from healthcare to industrial, to banking and ...

Companies are sitting on a wealth of valuable data that could be used to share relevant information with employees to improve the customer experience. However, this data can often be buried in ...

People’s fear of intelligent machines taking over the world has long been a popular theme in science fiction. Neuromancer, Blade Runner, Westworld and The Matrix are just a few of the movies, TV shows ...

OpenAI released Chat-GPT in November 2022, and it quickly became the fastest-adopted technology of all time. Since then, the following scene has become familiar in homes worldwide. It’s late, but you ...

Knowledge management initiatives are on the upswing as managers at all government levels face mounting pressure to work smarter and faster while wrestling with the demands of electronic government and ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...