With new work models have come new work challenges. Early on, employers ‘fessed up to remotely monitoring employees — chiefly in the name of productivity. Leaders told Digital.com in 2021 that they’d ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Employee monitoring tools can be used to increase efficiency and productivity, but they can also be used in ways that feel unethical — such as deciding who gets laid off. Employee monitoring software, ...