Thoughtful IVR call flow design helps callers help themselves. Learn how to set up an intuitive caller journey and spot potential chokepoints.

AI can improve data integration by automating and quickly accomplishing what used to be manual or time-consuming tasks.

Typically, following the initial evolution of technology, you can see a prevailing pattern of hardware-oriented approach. Later, it switched to the focus on software. Take the computer industry as an ...

One drawback of working for so long in the data industry is that I often misjudge what people think about when they think about data. Particularly, I've observed a common misunderstanding about ...