Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Creating a seamless, personalized experience is just as critical as having a great product or service, if not more so — it’s the key to winning customers and keeping them loyal. 80% of customers say ...

Whether they're colleagues, clients, or customers, you’re sure to encounter difficult people at work. It might be someone who hinders productivity, rubs you the wrong way, makes you upset, or is ...

Working with senior executives taught me that leaders who advance their careers don't avoid tough conversations that make everyone else uncomfortable. Instead, they've figured out how to turn those ...