Most of us don’t wake up eager for a difficult conversation. By their very nature, these conversations can feel uncomfortable, challenging, and awkward. You’ve likely faced one you dreaded, put off, ...

A woman is anxious about attending her 25th class reunion, unsure how to handle questions about her deceased daughter.

You can spend years building credibility at work and still feel unprepared for the moment you need to say something uncomfortable. That one difficult conversation you wish you could avoid often turns ...

As humans, we’re talking to each other constantly. With all that practice, we must be pretty good at it—right? Not exactly. As a professor at Harvard Business School and author of Talk: The Science of ...

Cornered by a chatty Cathy? It can be hard to figure out how to end the conversation. Here's what to say without being rude. As an introverted and socially awkward person, I find occasions with a lot ...

Nicholas Munkhbaatar started using ChatGPT shortly after the artificial intelligence chatbot was released in late 2022. He was 14 at the time, and he says, "I would use it for almost everything, like ...