The internet has had a profound impact on education and how we learn things, a critical complement to any learning environment. Online university classes, massive open online courses (MOOCs), and even ...

Many of us have played the part of the guide when it comes to helping others with technology. There are the professional scenarios, such as walking an intern through company software, and personal ...

I start by carefully reviewing what happened. Collect as much data as possible on what led up to the situation and how things played out. It’s key here to get perspectives and opinions from as many ...

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