How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...
Recently, OpenAI launched a new service, called GPTs, which will let you create a chatbot from scratch that can help you with specific tasks. Since then, thousands of GPTs have been created for both ...
Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...
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